Last updated: April 2026
This privacy notice tells you how Kensington Roofers ("we", "us", "our") collects, uses, stores and protects the personal information you provide when using our website, contacting us for a quote, or engaging us to carry out work. We're committed to handling your data lawfully, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Kensington Roofers is a roofing contractor operating in West London. You can contact us at info@kensingtonroofers.co.uk or on 0330 223 7665. For data-protection enquiries specifically, please mark your email FAO Data Controller.
We collect information you voluntarily provide when you contact us, namely: your name, your email address, your phone number (optional), your property address or postcode (so we can quote), and a description of the work you'd like us done. If you become a customer we additionally hold: any survey notes, photographs of the property, materials specifications for your job, invoices and payment records.
We also collect minimal technical information about how our website is used — anonymised visit statistics via standard server logs. We don't use tracking cookies or third-party analytics that identify individual users.
We process your personal data on the following lawful bases under UK GDPR:
Quote enquiries that don't become jobs: 24 months, after which we delete the email and any notes. Active customer records: for the duration of your workmanship guarantee (10 years for major work, 12 months for small repairs), plus 6 years for tax purposes. Photographic records of completed work: as above, unless you ask us to delete them sooner.
We do not sell your data. We share it only with:
We don't share data with marketers. We don't send marketing emails unless you explicitly opt in (and we don't currently run a marketing list).
You have the right to: ask what data we hold on you (a Subject Access Request), correct anything that's wrong, ask for your data to be deleted (subject to our legal retention obligations), object to specific processing, and complain to the Information Commissioner's Office if you're not satisfied with how we've handled your data. Contact us at the email above for any of these.
This website does not set third-party tracking cookies. A single essential cookie is used to maintain form state during submission. No advertising or analytics tags are loaded. Our contact form data is sent securely over HTTPS to our own mail server and is not processed through any third-party form service.
If we ever change this privacy notice, we'll update the "last updated" date at the top and, for material changes affecting existing customers, let you know by email.
Your personal data is held on UK-based business email servers (currently hosted by 20i Ltd in the United Kingdom), on a secure password-protected accounting system, and on the personal work devices of our directors and administrator (which are encrypted, password-protected, and backed up to UK-based cloud storage). We do not transfer personal data outside the United Kingdom or the European Economic Area.
Photographs of your property taken for job records are held in the same secure cloud storage, clearly tagged with the job reference so they can be located and deleted on request. We do not publish photographs of client properties in marketing materials without specific written consent.
Our services are directed at property owners and managing agents — not minors. We do not knowingly collect information from anyone under 18. If we become aware that we hold data on a minor, we'll delete it.
This website uses no third-party cookies. The only cookie set is a single session cookie during form submission, used to carry the form's anti-spam token between pages. It expires when you close your browser tab. No tracking, no advertising, no analytics — we don't know how many visitors the site gets in any given day, and we prefer it that way. If you want to check what cookies a page has set, use your browser's developer tools.
If you're unhappy with how we've handled your personal data, please raise it with us first by email — we'll take it seriously and try to resolve it. If we can't resolve it to your satisfaction, you have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk